Support Manager – 1 year contract, Leading provider of Publisher Websites
Our client, a leading provider of website & eCommerce solutions for the publishing industry, is recruiting for a Support Manager, 1 year fixed term contract.
The role involves overseeing customer support enquiries through Jira and Zendesk, whilst working in a fast paced team environment.
Duties of the role include:
- Managing and prioritising support tickets, with customer support & satisfaction key.
- Maintaining and updating retainer reports using Google spreadsheets or Excel.
- Communicating with customers on a semi-technical level to ensure clear understanding & problem resolution.
- Delivering training on products and upselling where applicable.
- Managing and testing updates from platforms such as Shopify.
Skills required:
- Experience with Google spreadsheets or Excel
- Experience in a customer facing support role
- Excellent written and verbal communication skills
- Strong time management skills and the ability to multi task
- Experience of working with software tools
Benefits:
- Bonus scheme
- Workplace pension
- 25 days holiday per year plus day off for birthday
- Remote working permitted (UK or abroad)
To enable an equitable experience for all and give you the best chance of success, if you have any specific requirements for any stage of the interview process, please let us know by emailing: recruitment@mare-nostrum.co.uk